Depending on your course, you will either need to run the Installation Wizard or the Browser Check to install the components you need to view exercises and multimedia content in your course.
When you log into your course, you will see a Browser Check or Installation Wizard link on the Announcements page. Note: Before running the Browser Check or Installation Wizard, you should review the information below. You must have administrator rights to install software on your computer. You will also need to confirm pop-up blocker and cookie settings. If you are unfamiliar with these topics, the information below will give you guidance.
Administrator rights allow you to install software on a computer. Before running the Browser Check or Installation Wizard, make sure you have full administrator rights on your machine. If you are on a lab computer or a computer at an institution or business, you probably do not have administrator rights and you cannot install courses components from the Browser Check or Installation Wizard.
In this case, you need to contact your lab administrator, network administrator, or the owner of the computer so that person can run the Browser Check or Installation Wizard to install plug-ins and players for you. If you try to install components using the Browser Check or Installation Wizard without administrator rights, you may see a message saying that you are missing a key component. If you click the link to install the component, nothing happens.
Pop-up blockers or ad-blockers may prevent you from installing components and from using your course. You should configure these programs to allow pop-ups from mathxl. Most popular pop-up blockers let you allow pop-ups from specific locations. For example, if you are using the Google toolbar pop-up blocker, you can click the Popup Blocker button on the toolbar when you are using the Installation Wizard. For specific instructions, please refer to the online help for your pop-up blocker.
If pop-ups are still blocked after you configure your pop-up software, you should temporarily disable your pop-up blockers. You can temporarily disable many pop-up blockers by clicking the program's icon in either the Windows System Tray or in the browser.
You can re-enable the software when you are not using your course. In extreme cases, you may need to uninstall a pop-up blocker completely.
If you still need help, contact Product Support. Contact information is at the top of this page. To use MathXL, your browser must accept cookies, which are used to keep track of who you are when you move from one web page to another. If you are having trouble playing the videos in your MyMathLab course, you may need to adjust your QuickTime settings. The Installation Wizard requires you to download the MathXL Player, which uses an "ActiveX control" to display homework, tests, and practice exercises.
The Installation Wizard tells you whether you need to enable ActiveX. If you get any type of error message telling you that ActiveX is disabled, follow these instructions to enable ActiveX:.
Click this information bar and accept the installation of the required component. If you do not, the component required for your course cannot be installed. You can retrieve your login name and password by submitting an online request form also available from the MathXL log-in page. When completing this form, be sure to enter the email address you used to register for MathXL.
Your login information will be sent only to this email address. If you need additional assistance, call Product Support at In most courses, you can use recent versions of Internet Explorer, Firefox, or Safari to work in your course.
A few older courses, however, are only available using Internet Explorer. If your course uses the Installation Wizard, you must use Internet Explorer 6 or 7 to work in your course. If your course offers the Browser Check, you can use any of the three standard browsers. To work in your course, you must minimize the proprietary browser and open a standard browser supported for your course. Live Chat! All rights reserved. Addison-Wesley and Prentice Hall are imprints of Pearson.
Legal Notice Privacy Policy Permissions. Support : Student Support Many of the most common questions are answered below. Go to the Browser Check or Installation Wizard page. Many of the most common questions are described below.
Search our Online Knowledge Base for answers to a comprehensive set of questions. The Knowledge Base lets you search by category, keywords, or phrases. You can even subscribe to articles to receive email notifications when they are updated. To complete online assignments in MathXL, students sign into their course through a supported web browser. In order to view and complete assignments in MathXL, users must work within the MathXL Player, a Flash-based tool that displays algorithmic math exercises and allows students to enter math notation in their answers.
The Browser Check is configured to install only the plug-ins and players needed for an individual course based on the textbook used. Note that it's advisable to check and reinstall components before the beginning of each semester. Tip: If you are setting up a lab for students using several MathXL courses, choose the "Administrators" option at the bottom of the list to conveniently access and install components.
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